Quote Platform Terms

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS PLATFORM

These terms tell you the rules for using our quote platform www.hellocruise.co.uk (our platform).

By using our platform, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms, you must notuse our platform.

We amend these terms from time to time. Every time you wish to use our platform, please check these terms to ensure you understand the terms that apply at thattime.

WHO WE ARE AND HOW TO CONTACT US

www.hellocruise.co.uk is a platform operated by Tuning Culture Ltd trading as “HelloCruise” (”we”, “us” or “our”). We are registered in Scotland under company number SC356042 and have our registered office at The Dairy, Barclaugh Farm, Coylton, Ayrshire, KA6 6LU. Our main trading address is The Dairy, Barclaugh Farm, Coylton, Ayrshire, KA6 6LU. [Our VAT number is GB 275 7248 70.]

To contact us, please email support@hellocruise.co.uk

The platform facilitates quotes from cruise agents for cruise holidays. Cruises are provided by external cruise agents and/or cruise lines, not by Tuning Culture Ltd. Our role is limited to providing a platform to arrange quotes. We do not verify or endorse the quotes. If you buy a cruise you will arrange to do so directly with the cruise agent.

OTHER TERMS THAT MAY APPLY

In addition to these terms of use the following additional terms may also apply:

YOUR PRIVACY

Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our Privacy Policy and it is important that you read that information.

Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the platform may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

If you choose, or you are provided with a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@hellocruise.co.uk

RECEIVING OFFERS ON OUR PLATFORM

We do not sell cruises.

We enable cruise agents (“Cruise Agent”) to provide you with quotes for cruises through our platform (“Quotes”). If you decide to buy a cruise from a Cruise Agent, you will be entering into an agreement with that Cruise Agent. We are not a party to that agreement.

If you want to receive Quotes from CruiseAgents you can select the cruise which you are interested in and specify your requirements in the platform (e.g. number of cabins, number of passengers(including ages) and preferred airport departure (if a fly cruise) etc) and any applicable Cruise Agents will then be notified.

Cruise agents may then send you Quotes via the platform. By showing a Quote to you through our platform, the Cruise Agent is not committed to sell the cruise for that price, and by viewing or accepting a Quote through our platform, you are not committed to buying a cruise from that Cruise Agent.

We cannot guarantee that you will receive any Quotes, or whether any Quotes will be issued. You will receive a maximum of 5 Quotes on each occasion that you use our platform.

We are not obliged to review Quotes, but may do so as part of our ongoing commitment to customer service or if you ask us to. We, or the Cruise Agent, may choose to edit or remove Quotes at any time.

If you wish to proceed with a Quote, at this point you will be directed to contact the Cruise Agent via email or phone quoting your Quote Code where you can place your booking and enter into an agreement between you and the Cruise Agent.

Any terms imposed by the Cruise Agent will apply in addition to these terms.

CRUISE AGENTS

Cruise agents are independent service providers, not our employees or workers. We have no involvement in the provision of the services other than providing the platform to facilitate Quotes.

We will vet Cruise Agents to ensure they are ABTA/ATOL bonded and have received good customer service reviews. We will continue to monitor to ensure all Cruise Agents provide a good quality service. However, please note that we are not responsible for Cruise Agents.

SERVICES

Cruise Agents are responsible for providing the services.

As a consumer, you will have legal rights against the Cruise Agent. If you are in the UK, advice about your legal rights is available from your local Citizens Advice Bureau, Trading Standards Office or CLIA.

If and to the extent that we provide services, we shall provide such services with reasonable skill and care.

Nothing in these Terms will affect your statutory rights.

QUOTES ON THE PLATFORM

Although we make reasonable efforts to update the information on our platform, we make no representations, warranties or guarantees, whether express or implied, that the content on our platform is accurate, complete or up to date.

Any quotes shown on the website are provided to us by third parties, including Cruise Agents. Any quotes may be amended or withdrawn by the Cruise Agent at any time before entering into an agreement with you (and any changes made after this date will be subject to the Cruise Agent’s terms). 

The Cruise Agent will notify you of the up-to-date details (including price) of your selected cruise and of any other services advertised on the platform before confirming your booking.

CHANGES/ CANCELLATIONS

Once an agreement has been entered into between you and a Cruise Agent, if you wish to make any changes to your booking or cancel the booking, please contact the Cruise Agent.

HOW TO TELL US ABOUT PROBLEMS

Contacting us (including with complaints). If you think the platform, or any services we provide, is mis-described or wish to contact us for any other reason please contact us via email at support@hellocruise.co.uk.

If you have any complaints about Cruise Agents or the services provided by a Cruise Agent, please contact the Cruise Agent. [However, please keep us informed of any issues or disputes.] 

How we will communicate with you. If we have to contact you we will do so via email, using the contact details you have provided to us.

 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

THE PLATFORM IS A PLATFORM WHICH FACILITATES THE PROVISION OF QUOTES. THESE QUOTES AND ANY SERVICES ARE PROVIDED BY EXTERNAL CRUISE AGENTS, NOT BY US, AND WE HAVE NO LIABILITY WHERE YOU ARE THE RECIPIENT OF SUCH SERVICES, INCLUDING FAILURE TO PROVIDE THE SERVICES.

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or sub contractors (which does not include any Cruise Agent) or for fraud or fraudulent misrepresentation.

Our responsibility for loss or damage suffered by you if you are a consumer. We only supply the platform, or any services, for your own individual domestic and private use. You agree not to use the platform in the course of any business, or for any commercial, business or re-sale purpose. We therefore have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES YOU LINK TO

The platform and/or Quotes may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

INTELLECTUAL PROPERTY RIGHTS  

All intellectual property rights in the platform throughout the world belong to us (or our licensors) and the rights in the platform are licensed (not sold) to you. You have no intellectual property rights in, or to, the platform other than the right to use them in accordance with these terms.

WE MAY TRANSFER THIS CONTRACT TO SOMEONE ELSE

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this contract.

YOU NEED OUR CONSENT TO TRANSFER YOUR RIGHTS TO SOMEONE ELSE

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

NO RIGHTS FOR THIRD PARTIES

This contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract.

IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN FORCE

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

WHICH LAWS APPLY TO THIS CONTRACT AND WHERE YOU MAY BRING LEGAL PROCEEDINGS

These terms are governed by English law and you can bring legal proceedings in respect of this contract in the English courts. If you live in Scotland you can bring legal proceedings in respect of this contract in either the Scottish or the English courts. If you live in NorthernIreland you can bring legal proceedings in respect of this contract in either the Northern Irish or the English courts.

ALTERNATIVE DISPUTE RESOLUTION

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform. if you are not satisfied with the outcome you can still bring legal proceedings.

Lastupdated: 12 December 2018.